Luxury villa management & concierge St Barth
Bespoke stewardship for exceptional properties
Maintenance, management and welcome of the highest order: a dedicated team in Saint-Barthélemy watches over your property with the utmost rigour, safeguarding its value and your peace of mind.
Our promise
A villa is not watched over. It is kept.
Maintenance of the building and its equipment, team management, security, stay preparation and personalised guest welcome: JEM Care takes charge of the day-to-day running of your property. A discreet, unbroken presence, so that at every arrival your property offers impeccable service and absolute comfort.
Our work
What we answer for
Maintenance
Regular inspection of the building, grounds and equipment. Work is anticipated at the first signs, to prevent any deterioration and to preserve your property for the long term.
Team management
Housekeeper, cleaning, gardener, pool technician: we recruit, schedule and replace without delay. Your staff have dedicated coordination, guaranteeing you a single, central point of contact.
Security
Regular visits, checks after rough weather, securing before hurricane season. The villa is looked in on even when empty, above all when empty.
Stays & rentals
The villa ready for every arrival: yours, your guests', your tenants'. From one stay to the next, nothing should show.
Bespoke concierge
During the stay, nothing is left to arrange
For you, your guests or your tenants. We keep no catalogue: a book of contacts built up over years on the island, and the care to include only what we would recommend to a friend.
- Airport welcome and transfers
- Car, scooter or boat at your disposal
- Provisioning done before you land
- Private chef and service at table
- Tables, beaches and clubs booked
- Days at sea and excursions
- Treatments, hair and massage at the villa
- Childcare
- Flowers and staging for occasions
- Laundry and pressing
- Medical assistance and pharmacy
- And whatever is not on this list
Oversight & handover
You see everything, without having to ask
Your owner space
A dedicated, secure space. Follow the management of your property through regular, illustrated reports. Approve your quotes in one click and reach all your invoices and documents at your own convenience.
Your villa’s guide
A discreet QR code in the entrance hall. Your guests find the wifi, how the equipment works, our addresses on the island and the emergency numbers, in their own language. We write it, keep it current and place it in your guests’ hands. Turnkey management, without a single step on your part.
Transparent information for you, bespoke care for your guests.
Access by invitation
An exceptional property demands vigilance at every moment.
Our presence
Two trades, rarely combined
Villa management calls for two trades rarely found in one person. Between us we cover both, and we are on the island year-round: twenty minutes is all it takes to be at your door, in any season.
Technical
Years of site supervision and project management on the island allow us to identify the slightest fault before it worsens. We ensure the rigorous running of the works, the arbitration of quotes and the exacting supervision of the trades.
Service
Drawing on solid experience in high-level concierge work on the island, we have a complete command of what an exceptional welcome demands. We orchestrate the preparation of stays, the management of the teams and every detail that makes the difference.
One eye on the technical side, one on the service. That is what separates management from caretaking.
Frequently asked
What owners ask us
What does a villa manager actually do?
The manager holds the owner’s place on the island: maintenance of the building and grounds, team management, oversight of equipment (pool, air conditioning, generator), dealings with the trades, stay preparation and guest welcome. A caretaker watches; a manager decides, weighs the choices and answers for them.
Do you handle villas that are rented out?
That is true of most of the properties we look after. We handle the changeovers: putting the villa right between stays, linen, cleaning, guest welcome and inventory checks. A rented villa wears faster than a lived-in one. It calls for the highest standards, to ensure the complete satisfaction of your guests and to preserve its rental value.
How am I kept informed from abroad?
Through regular photographic updates and a continuously updated owner space. No commitment is made without your prior approval. Distance should never stand in the way of impeccable oversight.
What happens during hurricane season?
It is prepared beforehand, not during. Outdoor furniture stowed, openings and shutters checked, drainage, generator and reserves inspected. On a warning, the villa is secured. Once it has passed, you receive a photographic survey and, where needed, quotes for the repairs. Based in Saint-Barthélemy year-round, we maintain an unbroken physical presence and complete responsiveness, even at the height of the weather.
Do you cover the whole island?
Yes, across the whole of Saint-Barthélemy: Gustavia, Saint-Jean, Lorient, Flamands, Colombier, Toiny, Grand Cul-de-Sac and the surrounding quarters. The island is twenty minutes across: that is what makes a real presence possible where remote management is not.
Let’s talk about your villa
A few words about your property will do. We reply promptly, in complete discretion.